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Customer Service Agent - French

Full-time (4 days, 35h/week)
Linz, Austria

Your territory

As part of our Customer Happiness team, you will:

  • Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
  • Provide written support to customers globally through email and live chat, utilizing our ticket system.
  • Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
  • Utilize your tech know-how to efficiently address and troubleshoot technical issues.
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
 

Your profile

Key requirements:

  • Excellent French skills (C2)
  • Very good English skills (B2 or higher)
  • Great communication skills
  • Minimum one year of professional experience in customer service, ideally with ticket systems
  • Valid work permit for Austria

 

Does this sound like you?

  • Interested in new technologies
  • Team player with good communication skills
  • Proactive, self-sufficient and motivated to learn
  • Excited to work in Austria alongside an outstanding team